PhaseRoll Support
Help with memories, purchases, and your account.
Contact support
Email support@phaseroll.com with a description of the issue, your device model, and your iOS version. Please do not attach private photos, videos, passwords, or payment details.
Purchases and subscriptions
Purchases are billed through your Apple ID. You can manage or cancel a subscription in iOS Settings under your Apple ID and Subscriptions. If an existing purchase is not recognized, open PhaseRoll's subscription screen and choose Restore Purchases.
iCloud storage
Make sure you are signed in to iCloud, iCloud Drive is enabled, and your account has available storage. PhaseRoll needs a network connection to synchronize iCloud content between devices.
Camera, microphone, photos, and location
You can review PhaseRoll's access in iOS Settings. Camera and photo access are used to capture or select memories, microphone access is used for videos and voice notes, and location access adds a place to a memory when you choose to allow it.
Account and privacy requests
Permanently delete your account and associated PhaseRoll data in the app under User Menu > Account > Delete account. For help with an access or deletion request, email support@phaseroll.com from the address connected to your account. See the Privacy Policy for more information.